Complete ATM management, from site selection to daily operations
US ATM Network manages the entire ATM lifecycle under one accountable program. Every engagement begins with a clearly defined scope.
Complete ATM Program Management
A single, accountable partner for the day-to-day operation of the ATM fleet. We coordinate every vendor and function involved, relieving institution staff of multiple contracts and service calls.
- Dedicated program oversight and a single point of contact
- Coordination of armored, processing and service providers
- Documented roles, responsibilities and service levels
- Consolidated monthly billing
- Lifecycle planning for equipment and software
- Support for new branches, relocations and fleet expansion
Site Selection & Placement
The right location drives usage, member satisfaction and return on investment. We evaluate each prospective site before equipment is ordered.
- Review & consideration of existing ATM equipment
- Market, foot-traffic and demand analysis
- Branch, drive-up, walk-up and off-premise options
- Surcharge-free network and member-access considerations
- Lighting, visibility and physical security review
- Placement in high-traffic venues and partner locations
Equipment Selection & Installation
We recommend hardware that matches each location’s transaction profile and the institution’s service goals, then manage the installation from site preparation to go-live.
- Cash-dispense and deposit-capable configurations
- Indoor, through-the-wall and drive-up models
- EMV, contactless and ADA-compliant configurations
- Branding, toppers and screen messaging
- Site preparation, delivery and installation
- Testing, certification and go-live support
Cash Management
Holding too much cash in a terminal ties up funds; holding too little creates outages and member frustration. We manage cash levels using actual usage data rather than fixed schedules alone.
- Usage-based cash forecasting by terminal
- Armored carrier/third party scheduling and coordination
- Replenishment, settlement and balancing support
- Denomination and cassette planning
- Emergency replenishment coordination
- Reduced idle cash and fewer cash-outs
Maintenance & Repair
Uptime is the measure that matters most to members and customers. Our maintenance program combines preventive care with responsive dispatch.
- First-line maintenance (FLM): jams, receipt paper, remote re-boot
- Second-line maintenance (SLM): parts and component repair
- Scheduled preventive maintenance
- Rapid technician dispatch
- Parts management and replacement
- Equipment refresh and de-installation
Monitoring
24/7/365 real-time monitoring of every terminal in the program, with proactive alerts and rapid response.
- Real-time device and connectivity monitoring
- Proactive alerts and remote resolution where possible
- Cash usage and replenishment
- Electronic journal retrieval for dispute research
Reporting & Support
Monthly reports are provided, giving clear visibility into fleet performance.
- Availability and transaction-volume reporting
- Regular performance and planning reviews
- Toll-free 800 number on every ATM for customer support
- One point of contact for any and all ATM fleet issues
- Support available via phone, email or text
- Ongoing ATM fleet review and recommendations
Partner-placed equipment with full management
US ATM Network specifies, places and manages the equipment as part of a single monthly program.
Available services, equipment arrangements and coverage are confirmed for each location during scoping.
Well suited for institutions that:
- Seek to minimize upfront capital investment
- Are replacing an aging fleet or adding new locations
- Prefer a predictable monthly operating expense
- Plan to stay ahead of the next compliance upgrade cycle
Partner with US ATM Network
Reliable service. Advanced technology. A long-term commitment to every institution’s success.